Best Practices to Keep Your Employees Happy and Working Their Best

Posted by Rachel DeSimone on Aug 15, 2019 9:00:00 AM

It’s no secret that running a restaurant is hard work. There are a lot of moving parts as with any business, plus you are dealing directly with...

Isn’t That Delightful? 5 Ways to Delight Your Restaurant Guests!

Posted by Sabrina Snowsky on Aug 5, 2019 2:00:41 PM

A little bit goes a long way in the restaurant world! A delight is not about giving guests what they want; it's about giving them more than what...

Special Requests - How Does Your Restaurant Handle Them?

Posted by Kate Waters on Jul 30, 2019 10:49:44 AM

Stew Leonard’s, a small chain of grocery stores in CT/NY/NJ has a very simple customer service policy that is posted at the entrance of each store:

Crisis Management Planning

Posted by Kate Waters on Jul 16, 2019 10:00:00 AM

Deciding what to do when a crisis is unfolding is about the worst time to say to yourself, hmmm, guess we should have done that crisis management...

How To Hire the Right Employees for Your Business

Posted by Rachel DeSimone on Jul 10, 2019 9:00:00 AM

Something that I’ve learned from working in the restaurant industry for so long is that taking the time to thoughtfully recruit new employees can...

Revenue Is Lost To Disengaged Employees

Posted by Patricia Le on Jul 2, 2019 9:00:00 AM

According to a recent Gallup poll, about 71% of all employees in America are unenthusiastic about their work. They don't volunteer their time,...

To Comp or Not to Comp, That Is the Question

Posted by Sabrina Snowsky on Jun 27, 2019 9:00:00 AM

Errors happen in restaurants, it’s a part of the business. But how restaurateurs turn it around is what matters and is what the customer will...

Developing a Staff Education Program

Posted by Giavanna Accurso on Jun 17, 2019 10:51:25 AM

There are the necessary basics of integrating a new employee into your restaurant’s structure. Getting them up to speed on the core values,...