Use Your Competitive Advantage to Grow Your Business

Posted by Robert Davis on Aug 8, 2019 9:00:00 AM

Why should a consumer spend their money at my business rather than at another? How does my product separate me from my competitors? What is it...

Isn’t That Delightful? 5 Ways to Delight Your Restaurant Guests!

Posted by Sabrina Snowsky on Aug 5, 2019 2:00:41 PM

A little bit goes a long way in the restaurant world! A delight is not about giving guests what they want; it's about giving them more than what...

Special Requests - How Does Your Restaurant Handle Them?

Posted by Kate Waters on Jul 30, 2019 10:49:44 AM

Stew Leonard’s, a small chain of grocery stores in CT/NY/NJ has a very simple customer service policy that is posted at the entrance of each store:

Do Your Best to Avoid Pests

Posted by Carolina Bevad on Jul 29, 2019 3:08:26 PM

When my 3-year-old daughter announced, “I saw a mouse!” during a family dinner at a favorite restaurant of ours, I playfully responded, “Do you...

Up and Coming Food Halls in Chicago and Across the Nation

Posted by Marisa Upson on Jul 25, 2019 5:17:19 PM

I love James Brennan’s, a writer on Fine Dining Lovers, description of a Food Hall, “Imagine a fleet of trendy food trucks has crashed through...

The Flexitarian’s Dilemma: Is Eating a Plant-Based “Burger” Going to Cut It?

Posted by Kate Waters on Jul 17, 2019 9:00:00 AM

Is Eating a Plant-Based “Burger” Going to Cut It? Burger King Sweden thinks so. In a recent article, “Burger King Sweden dares customers to order...

When Tech Becomes a Barrier to Entry

Posted by Robert Davis on Jul 11, 2019 9:00:00 AM

Technology has the capability of growing a small restaurant into a national chain. However, it also has the ability to collapse the...

PR Debacle? Planning Can Be Your Greatest Asset

Posted by Kate Waters on Jul 9, 2019 9:00:00 AM

To a certain degree there is no control as to when a bad PR moment may occur. By having established guidelines about how to react to situations,...