Isn’t That Delightful? 5 Ways to Delight Your Restaurant Guests!

Posted by Sabrina Snowsky on Aug 5, 2019 2:00:41 PM

A little bit goes a long way in the restaurant world! A delight is not about giving guests what they want; it's about giving them more than what...

Regenerative Greens—What are They and are Customers Willing to Pay Up for Them?

Posted by Marisa Upson on Jul 31, 2019 10:23:58 AM

No, a regenerative green is not a plant that promises to add years to our aging bodies. Although greens are known as a superfood packed with...

Special Requests - How Does Your Restaurant Handle Them?

Posted by Kate Waters on Jul 30, 2019 10:49:44 AM

Stew Leonard’s, a small chain of grocery stores in CT/NY/NJ has a very simple customer service policy that is posted at the entrance of each store:

PR Debacle? Planning Can Be Your Greatest Asset

Posted by Kate Waters on Jul 9, 2019 9:00:00 AM

To a certain degree there is no control as to when a bad PR moment may occur. By having established guidelines about how to react to situations,...

Top 5 Tips to Increase the Profit-Potential of Your Draft Beer System

Posted by Moe Godfrey on Jul 8, 2019 9:13:19 AM

According to the third U.S President Thomas Jefferson, drinking beer with moderation can soften the temper, cheer one's spirit, and promote...

Papa John’s Celebrity Endorsement Move

Posted by Marisa Upson on Jul 5, 2019 9:00:00 AM

If you watch TV, it’s possible you see some celebrity endorsements just about every day. From Julia Robert’s smiling face promoting Lancome’s La...

Three Not-So-Secret Tricks to Ensure Your Customers Are Happy

Posted by Robert Davis on Jul 3, 2019 3:07:31 PM

Happy customers are the lifeblood of any restaurant.  At the end of the day, keeping a customer happy is about giving them something they want,...

To Comp or Not to Comp, That Is the Question

Posted by Sabrina Snowsky on Jun 27, 2019 9:00:00 AM

Errors happen in restaurants, it’s a part of the business. But how restaurateurs turn it around is what matters and is what the customer will...