Special Requests - How Does Your Restaurant Handle Them?

Posted by Kate Waters on Jul 30, 2019 10:49:44 AM

Stew Leonard’s, a small chain of grocery stores in CT/NY/NJ has a very simple customer service policy that is posted at the entrance of each store:

Do Your Best to Avoid Pests

Posted by Carolina Bevad on Jul 29, 2019 3:08:26 PM

When my 3-year-old daughter announced, “I saw a mouse!” during a family dinner at a favorite restaurant of ours, I playfully responded, “Do you...

Table Top Technology and the Future of Ordering

Posted by Robert Davis on Jul 26, 2019 4:13:30 PM

Big Data has almost entirely reshaped the hospitality industry. Collecting large swaths of data helps businesses tailor their services to fit...

Up and Coming Food Halls in Chicago and Across the Nation

Posted by Marisa Upson on Jul 25, 2019 5:17:19 PM

I love James Brennan’s, a writer on Fine Dining Lovers, description of a Food Hall, “Imagine a fleet of trendy food trucks has crashed through...

Reduced Staff Turnover Equals Increased Profits for Restaurants

Posted by Patricia Le on Jul 24, 2019 12:45:22 PM

According to the Bureau of Labor and Statistics, in 2018 the employee turnover rate jumped to 77% in the hospitality industry (from 69% just 4...

Amazon Closes Down Food Delivery Service—Kind Of

Posted by Marisa Upson on Jul 23, 2019 9:00:00 AM

Just a month ago—on June 24—Amazon ended its restaurant delivery service known as Amazon Restaurants as well as its Daily Dish program that...

4 Ways to Spice Up (Or Cool Down) Your Summer Drink Menu

Posted by Rachel DeSimone on Jul 22, 2019 9:00:00 AM

It’s that time of year when your guests are pouring through the doors parched and looking for refuge in a cool watering hole. While an ice cold...

Why Restaurants Need To Hire and Retain Millennials

Posted by Robert Davis on Jul 19, 2019 9:00:00 AM

Millennials make up a crucial segment of our current workforce. Love them or hate they you'll probably need to hire them. As a restaurateur, you...